Last Updated: July 6, 2026
At Sarwadhya Couture, we strive to provide a seamless shopping experience. Please read our Cancellation & Refund Policy carefully before placing your order.
Order Cancellation
Since all orders are placed and confirmed through WhatsApp, cancellation requests are subject to the following conditions:
- Orders may be cancelled only before they are dispatched.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact us immediately through our official WhatsApp number with your order details.
Refund Eligibility
Refunds will be considered only in the following situations:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong product or a product that does not match your confirmed order.
To be eligible for a refund:
- You must notify us within 24 hours of receiving your order.
- The product must be unused, unworn, unwashed, and returned in its original condition with all tags and packaging intact.
- Clear photographs and an unboxing video may be requested to verify the issue.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after placing the order.
- Incorrect size or product selection made by the customer.
- Minor variations in color due to photography, lighting, or screen settings.
- Products that have been used, washed, altered, or damaged after delivery.
- Requests made after the specified reporting period.
Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued using the original payment method whenever possible.
- If the original payment method is unavailable, an alternative refund method will be communicated to the customer.
Return Shipping
- If the refund is approved due to our error (wrong, damaged, or defective product), Sarwadhya Couture will bear the return shipping charges.
- In all other approved cases, return shipping charges may be the customer’s responsibility.
Contact Us
For any questions regarding order cancellation or refunds, please contact us through our official WhatsApp. Our team will be happy to assist you and resolve your concerns as quickly as possible.
Thank you for choosing Sarwadhya Couture. We appreciate your trust and look forward to serving you with quality products and reliable service.